Golf Forums - TSG Email updates....

We've had a few reports from members in the last 24 hours that you have NOT been getting updates regarding you games? So far, the issue seems to relate to when people 'join a game you are attending' but we welcome your feedback on whether this has also affected any other email updates?

We are receiving 'New Game' invites at TSG HQ, but can you let us know if you are too? 

Finally, can you check to see if any email have gone to your spam files first, as this can often be the case?

In the meantime, we are investigating all is well at our end....

Thanking you in advance.

Glenn
The TSG Team
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I am not getting any notifications of any sort, ie: new games, people joining games, messages in Inbox, new members joining TSG, Forum replies etc etc..  
Nothing in my Spam.... where is is all gone ?


Looking forward to the "bug" being fixed asap.


Many thanks for keeping us updated.

Regards

Brigitte

 

 

Thanks for your comments...

After our initial testing this morning, it would seem the problem could well be isolated to only the following email providers....

 

Hotmail

Live.co.uk

MSN

Outlook

 

We have therefore submitted our request to the above, as to why these emails may not be gettig thru and hope to have this isseu resolved within the next 24 hours.

 

Many thanks for your pateince....

 

Regards

 

Glenn

The TSG Team

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I'll speak with Glenn about checking the SPF records - appreciate the tip.

Ian
The TSG Team
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OK, looks like we've identified the issue now and it is affecting all email providers..

Those clever techie people at our server provider are talking to Glenn about installing some new software (I have no idea what langauge they are talking about persoanlly, its all zero's and one's to me!!) and we hope to have the issue resolved shortly....

Many thanks for your continued pateince.


Regards

Ian & The TSG Team
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I am getting all my updates / notifications etc.

jb




  Thanks - nice to see you are talking to me again!

 

i've emailed a few times regarding my membership but had no reply



 

OK, clever Glenn seems to have fixed most of the emails issues and we are receiving them to our yahoo, gmail and outlook accounts.

Please let us know if you are not receiving updates to your email provider inboxes.

N.B. ANY MESSAGES SENT DURING THE LAST WEEK ARE NOW LOST, PLEASE RESEND IF YOU ARE EXPECTING RESPONSES.

Steve G - we have sent you an email to your inbox.

Thank you for you pateince while we fixed this issue.

#backtonormalwehope




Ian & The TSG Team
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We have sent test emails to your PRO account - please confirm if you have received an emailto your provider alerting you to the notofictaion..... if you haven't recieved by 6pm - please let us know.

Many thanks

Ian
The TSG Team
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Rest assured, the email issue is now fixed and Steve and Ron are receiving their TSG emails and Ian and I are getting our 'shuteye' again.

 

However, for anyone else still concerned they're are not receiving TSG invites/updates/notifications, please check your SPAM/JUNK files before reporting any further issues. It's highly likely that that's where they'll be.

 

If that is the case, just mark the email as 'NOT Spam/Junk' and this will resolve the issue going-forward.

 

Right, back to the TSG dungeon for me....

 

 

Glenn

The TSG Team

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