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TheSocialGolfer
Handicap: 36
Essex
Pro Member
Joined: Jul 2007
Posts: 782
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Dear TSGers,
We've had a few reports from members in the last 24 hours that you have NOT been getting updates regarding you games? So far, the issue seems to relate to when people 'join a game you are attending' but we welcome your feedback on whether this has also affected any other email updates?
We are receiving 'New Game' invites at TSG HQ, but can you let us know if you are too?
Finally, can you check to see if any email have gone to your spam files first, as this can often be the case?
In the meantime, we are investigating all is well at our end....
Thanking you in advance.
Glenn
The TSG Team
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Brigitte Lockwo...
Handicap: 30
Middlesex
Joined: Nov 2011
Posts: 574
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 Hello Team,
I am not getting any notifications of any sort, ie: new games, people joining games, messages in Inbox, new members joining TSG, Forum replies etc etc..
Nothing in my Spam.... where is is all gone ?
Looking forward to the "bug" being fixed asap.
Many thanks for keeping us updated.
Regards
Brigitte
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TheSocialGolfer
Handicap: 36
Essex
Pro Member
Joined: Jul 2007
Posts: 782
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Hi All,
Thanks for your comments...
After our initial testing this morning, it would seem the problem could well be isolated to only the following email providers....
Hotmail
Live.co.uk
MSN
Outlook
We have therefore submitted our request to the above, as to why these emails may not be gettig thru and hope to have this isseu resolved within the next 24 hours.
Many thanks for your pateince....
Regards
Glenn
The TSG Team
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Gary Best
Handicap: 26
Herts
Joined: Jun 2011
Posts: 27
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For what it's worth - I've been getting e-mail notifications through fine on Yahoo mail. Looks like it'll be Microsoft related.
Technical stuff alert:
I know they've just changed some Exchange 365 settings which means that anything failing an SPF record test is now marked as Spam, and presumably junked - so maybe the SPF record settings (if you have any) will be worth double checking?
Just throwing it out there!
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TheSocialGolfer
Handicap: 36
Essex
Pro Member
Joined: Jul 2007
Posts: 782
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Thanks for that Gary, just spoken with our email provider and as you say, it seems that there a few websites suffering the same issue with microsoft 365 email accounts....
I'll speak with Glenn about checking the SPF records - appreciate the tip.
Ian
The TSG Team
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Steve Hunt
Handicap: 16
uk
Pro Member
Joined: Nov 2010
Posts: 44
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I haven't had any emails thru this week, they had been going to spam folder for the week before now they are not appearing anywhere.
I'm on a Gmail account
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TheSocialGolfer
Handicap: 36
Essex
Pro Member
Joined: Jul 2007
Posts: 782
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Hi Steve(et al),
OK, looks like we've identified the issue now and it is affecting all email providers..
Those clever techie people at our server provider are talking to Glenn about installing some new software (I have no idea what langauge they are talking about persoanlly, its all zero's and one's to me!!) and we hope to have the issue resolved shortly....
Many thanks for your continued pateince.
Regards
Ian & The TSG Team
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Brigitte Lockwo...
Handicap: 30
Middlesex
Joined: Nov 2011
Posts: 574
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Opération ‘GLEN’ seems successful.
I am getting all my updates / notifications etc.
Thank you
Brigitte
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Steve Hunt
Handicap: 16
uk
Pro Member
Joined: Nov 2010
Posts: 44
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Mine have come thru today as well 
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'JB' John Barbe...
Handicap: 15
Bedfordshire
Pro Member
Joined: Oct 2008
Posts: 275
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Unfortunately, I am still in the dark, as nothing is arriving in my Gmail account.
jb
Thanks - nice to see you are talking to me again! 
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Anna Guss
Handicap: 21
Ealing
Joined: Jun 2013
Posts: 32
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Unfortunately nothing in my account either...
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Steve Goss
Handicap: 19
Kent
Pro Member
Joined: Aug 2008
Posts: 21
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Ian
i've emailed a few times regarding my membership but had no reply
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TheSocialGolfer
Handicap: 36
Essex
Pro Member
Joined: Jul 2007
Posts: 782
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Hi All,
OK, clever Glenn seems to have fixed most of the emails issues and we are receiving them to our yahoo, gmail and outlook accounts.
Please let us know if you are not receiving updates to your email provider inboxes.
N.B. ANY MESSAGES SENT DURING THE LAST WEEK ARE NOW LOST, PLEASE RESEND IF YOU ARE EXPECTING RESPONSES.
Steve G - we have sent you an email to your inbox.
Thank you for you pateince while we fixed this issue.
#backtonormalwehope
Ian & The TSG Team
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Steve Duffy
Handicap: 20
West Sussex
Joined: Apr 2013
Posts: 40
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I have had nothing for a while with the exception of one game post test.
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Ron Woodham
Handicap: 27
Essex
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Ian, l'm not getting any new games emails? Has this been fixed? Its been like that for a while now.
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Ian Mullins
Handicap: 20
Essex
Pro Member
Joined: Feb 2008
Posts: 378
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Hi Steve/Ron,
We have sent test emails to your PRO account - please confirm if you have received an emailto your provider alerting you to the notofictaion..... if you haven't recieved by 6pm - please let us know.
Many thanks
Ian
The TSG Team
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Brigitte Lockwo...
Handicap: 30
Middlesex
Joined: Nov 2011
Posts: 574
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Let’s hope Ian & Glenn won’t get sleepless nights .....
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TheSocialGolfer
Handicap: 36
Essex
Pro Member
Joined: Jul 2007
Posts: 782
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Hi Brigitte (and all),
Rest assured, the email issue is now fixed and Steve and Ron are receiving their TSG emails and Ian and I are getting our 'shuteye' again.
However, for anyone else still concerned they're are not receiving TSG invites/updates/notifications, please check your SPAM/JUNK files before reporting any further issues. It's highly likely that that's where they'll be.
If that is the case, just mark the email as 'NOT Spam/Junk' and this will resolve the issue going-forward.
Right, back to the TSG dungeon for me....
Glenn
The TSG Team
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Haven't received any emails regarding new games for ages. Checked spam and they are certainly not there.
I miss not receiving them
Regards
Cilla
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TheSocialGolfer
Handicap: 36
Essex
Pro Member
Joined: Jul 2007
Posts: 782
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Hi Cilla,
Well we cant have you missing them.....
Rest assured, these are being sent but you may need to add us to your contact list......
Goto - My Contact in your yahoo account and add theteam@thesocialgolfer.com to your email addresses list.
That should sort it..... if its still an issue after this - please call the team on 01277 200207 between 10-5pm (Mon-Fri).
Rest assured, you are not the only one, it's a yahoo/hotmail/aol/outlook thing!
Ian & The Team
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Hi Ian
Funny enough I had already added you to my contacts ages ago, so I don't understand why I'm still not receiving them.
Let' hope it rectified itself.
Thanks for your help
Regards Cilla
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Mark Tucknott
Handicap: 30
Essex
Joined: Apr 2011
Posts: 98
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Hi Ian, sorry only just seen this post. Like others, I’ve not had emails in ages (even the game I posted)
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