Golf Forums - PLEASE READ - Email & Notifications Update (Tues 15th May)....

Dear TSGers,

As some of you know, we have been experiencing some email delivery issues with some members over the last week.

In addition, we have also found a bug (yesterday) with Game updates/Game comments and Members joining your games nottification updates e.g....

1 - Game Invites  - Problem
2 - Comments on games getting through - Problem
3 - Members joining my game updates - Problem

4 - TSG email messages are OK
5 - Fourm updates are OK
6 - TSG Newsletter are OK
7 - Emails direct from TSG Team are OK

Alas, there does not seem to be any 'ryhme or reason' to the filtering of emails either to spam files or emails being blocks completely.

HOWEVER, we do think we have found the issues relating to the Top 3 issue mentioned above and the Dev Team are currenty working on updates to reoslve this. PLEASE CHECK ON YOUR GAMES via the site while we fix this.

In the meantime, we have a 'cunning plan' regarding general deleivery of our emails to your email provider inbox.....

In order to improve our reputation (which we beleive is excellent!) we have concluded that one thing that may help us all, is if as many of us as possible, add theteam@thesociagolfer.com address to your Contacts List.

As such, we've put together a step-by -step guide by provider to help you. Click on the link below....

ADDING TSG TO YOUR EMAIL CONTACT LIST

 
So far we have performed this work alround with x10 individual TSGers in the last 48hours with a 100% success rate. 

Any problems, email us at the usual address or call us in the office on 01277 200207

#GoDevTeam



Ian & The TSG Development Team 
----------------------------------------------------

Well done

jb

 

#AndRelax

Meanwhile, please keep adding us to your email provider Contacts List as this will prevent similar issue in the future!

Thank you so much for you're pateince whilst we resolved the matter.

Now, lets play golf!







Ian & The TSG Team
------------------------------

Thanks Team

Brigitte



 

Further to our update last week, some of you with i-Cloud email accounts are still experiencing delivery issues with TSG notifications.

As such, we contacted Apple directly yesterday and after three escalations to Senior Engineers, none could work out why TSG emails may not be getting through to members. And they once again confirmed we were not on any known email blacklists. Therefore, we must now wait for Apple to investiage the issue. 

Luckily, i-Cloud only makes up about 3% of TSG members email accounts but rest assured we are doing all we can to help those members to overcome these issues.

In the meantime, if anyone else on Gmail, Yahoo, AOL, Outlook, Live, Hotmail are still having any delvery issues, please try the fix at the top of this thread or contact us at theteam@thesocialgolfer.com 

Kind Regards



Ian & The TSG Dev Team
-----------------------------------

 

Calling all i-Cloud users.... we have just recieved this from Apple recognising it a fault at their end... fingers crossed....

------------------------------------

Dear Ian (TSG),

My name is Dawn and I am a colleague of Chris who is out of the office on Holiday. I wanted to give you an update that I have heard from the engineers and they are hoping to have a resolution to your email delivery issue within the next few days.

Once they update us I will contact you again.  In the meantime I wanted to thank you for your patience regarding this matter and to assure you that I will be at your disposal until the issue is resolved. If you have any concerns or questions then please do not hesitate to contact me.

Have a great day.

Kind regards
Dawn Walker

-----------------------------------
 

 

At least you're not with UK Fast any more, that bunch of crooks need to be taken out and shot.

 

#schoolboyerror

Hopefully, all back in place later on today!




Ian & The TSG Team
----------------------------